Privacy Policy

Last Modified: April 1, 2026

This Privacy Policy (“Policy”) of rebuildbath.com (“Website,” “us,” “our,” or “we”), which will always be available at https://www.rebuildbath.com/privacy/, is intended to help you understand our privacy practices and how we collect, use, disclose, and process your personal information. We also describe your rights and choices with respect to how we process your personal information. This Policy applies to www.rebuildbath.com, and all other websites and domains on which a link to this Policy appears (including all subdomains, collectively the “Site(s)”). This Policy does not apply to any other websites owned or operated by Rebuild Bath that do not link to this Policy, as terms for those websites are included with those sites individually. We have a “data controller” or direct relationship with all individuals accessing the Sites, submitting personal information via the Sites for any reason, or calling any phone number posted on our Sites.

ACCEPTANCE

Any entity accessing the Sites (“you”) represents and warrants that you accept the data practices and terms described in this Policy. If you do not agree with this Policy, please discontinue your use of the Sites immediately.

CHANGES TO THIS POLICY

We may revise this Policy from time to time and without prior notice to you. Except as otherwise noted in this Policy, such changes may apply to any personal information we already hold about you or personal information collected after the Policy is modified. Changes will be posted on this page and are effective as of the “Last Modified” date at the top of this Policy. Please visit this page regularly so that you are aware of our latest updates. Continuing to access or use this Site after any changes become effective indicates your acceptance of the revised Policy.

In addition, we may provide you with “just-in-time” disclosures or additional information about the data processing practices of specific parts of our Site. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.

THIRD PARTIES

This Policy does not apply to information processed by third parties, for example, when you visit a third-party website or interact with third-party services, including those you may access by following a link from the Sites or those with whom we may share information as set forth in this Policy. Please review any third parties’ privacy policies before disclosing information to them.

When you call a number posted on the Sites or otherwise submit an inquiry for an estimate, quote, or service, we share this information with our network of Partners (each, a “Partner”), who pay us to provide this service, to enable them to match you with contractors (“Contractors” or each, a “Contractor”) who can provide you with estimates and other information related to your inquiry. Our terms of service require that Partners utilize Personal Data in accordance with all applicable local, state, and federal laws, rules, and regulations. Note that any Personal Data transferred to our Partners or Contractors as part of our services is no longer under our control. Each Partner and Contractor has its own Privacy Policy, and you should contact those Partners and Contractors directly regarding their use of your Personal Data.

PERSONAL INFORMATION

“Personal Data” means any information about an identified or identifiable individual and any performance, log, and cookie information that may be linked with an identifiable individual. We collect and process the following types of information. Specific Personal Data elements listed in examples are provided for illustration only and may change. We may create anonymous records from Personal Data for certain business purposes of ours, of our Partners, and of our Affiliates as defined below. Any information that is anonymized or aggregated is no longer Personal Data, and we may indefinitely use it, share it, and retain it for any reason.

“Contact Data”: Personal Data about you used to contact you. For example: your name, company name, title, email address, physical address, phone number, and/or username.

“Performance & Log Data”: Information created by your use of our Sites. For example: your IP address, browser type, operating system, command line information, diagnostic information related to the Site (such as crash activity reports), the referring webpage, pages visited, date, geo-location, mobile carrier, device and application IDs, and search terms. Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information.

“Cookies”: A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application. In some cases, Cookies and similar automated data collection technologies may be used to collect personal information, or information that becomes personal information if we combine it with other information.

“Web Pixels”: A web pixel is a small HTML code snippet loaded when a user visits a website or opens an email. It is used for tracking user behavior on our Sites such as referring sites and form submissions. In some cases, Web Pixels may be used to collect personal information, or information that becomes Personal Data if we combine it with other information.

“Other Data”: Any other information that an individual provides to us. For example: survey responses, blog comments, or other communication submitted to us.

COLLECTION AND PROCESSING

We collect your Personal Data through our Sites and over the phone when you call an inquiry number listed on our Sites. Our Sites are public; any information that is disclosed on our Sites may appear on search engines or other publicly available platforms and may be crawled, searched, and used by unaffiliated third parties. Please do not post any information that you do not want to reveal publicly and please do not call us from any phone number you do not give us permission to utilize and share as provided below.

Quote Requests

When you submit a request for an estimate, quote, or other information through our Sites, we may use your Personal Data to match your request with a Partner or Contractor in our network. Our “Partner Network” is a collection of Partners that have networks of local Contractors to provide home services.

Customer Service

When you contact us through the Sites, including submitting a “contact us” or other online inquiry form, subscribing to a newsletter or blog, downloading a whitepaper or other informational document, entering a contest, registering for a demo or webinar, completing an online survey, or contacting us by any other means, we may record your Contact Data in our customer relationship management system and use your Personal Data to respond to you, or provide this information to a Partner so that the Partner or Contractor may respond to you.

If you provide a mobile phone number to us, you are explicitly granting us and our Partners and Contractors permission to send text messages to that number to respond to your request and to contact you at that number via an auto-dialer or with a recorded message, to the extent permitted by applicable law.

Marketing

We may use your Personal Data to keep you updated about our products and services and send you promotional material about rebuildbath.com and participating Partners and, as permitted by applicable law, on behalf of our parent company, affiliates, subsidiaries, joint ventures, or other companies under common control with us (collectively, “Affiliates”) and partner companies. Promotional materials may include marketing communications, online surveys, notifications regarding our events and webinars and those of our Partners, Contractors, Affiliates, and other third-party partners.

If you provide a mobile phone number to us, you are explicitly granting us and our Partners and Contractors permission to send text messages, recorded messages, and/or use an auto-dialer to contact that number for marketing and promotional purposes, to the extent permitted by applicable law. You may opt out of our marketing communications at any time.

Cookies & Similar Tech

When you access the Sites or open one of our HTML emails, we may automatically record Performance & Log Data by using Cookies, Web Pixels, web beacons, click-stream tracking, and similar automated data collection technologies. We use this Personal Data for essential and functional purposes including site administration, improving the performance and usability of the Sites, and analyzing how users interact with the Sites. On certain portions of our Sites, we may collect Personal Data through these technologies for advertising, remarketing, or similar purposes.

Security

We process your Personal Data to enhance the security of our Sites and to combat spam, malware, or other security risks. This may include monitoring your activities on our Sites. Without processing your Personal Data for such purposes, we may not be able to ensure the security of our Sites.

Additional Processing

If we process Personal Data in connection with your use of the Sites in a way not described in this Policy, this Policy will still apply generally unless otherwise stated when you provide it.

SHARING

Information we collect may be shared with a variety of parties depending upon the purpose for and context in which that information was provided. In all cases where we share Personal Data with third-party service providers acting on our behalf, we will use a minimum necessary standard to disclose only that information required for satisfying the purpose of or performing the service for which the information is disclosed.

Consent

We will share your Personal Data in accordance with your consent for us to do so. By submitting any Personal Data via our Sites or by calling a number published on our Sites, you are providing consent for us to share your Personal Data with Partners in our Partner Network, and for those Partners to share your Personal Data with Contractors.

Partner Network

When you submit a request for a quote, we may share your Personal Data with Partners in our Partner Network who pay us to provide this service. Our Partners may use your Personal Data to connect you with a Contractor to assist you with your home services project and may share your Personal Data with such Contractor in order to contact you to offer its services.

If you provide a mobile phone number to us, you are explicitly granting us, and any Partner or Contractor with whom you are matched by our service, permission to call and send text messages to that number to respond to your request and to contact you at that number via phone call, text message, auto-dialer, or recorded message, to the extent permitted by law.

Note that Partners and Contractors are third parties. Any Personal Data transferred to a Partner or Contractor as part of our services is no longer under our control and is subject to the privacy policies of such Partner or Contractor.

Service Providers

In connection with our general business operations, to enable certain features, and in connection with our other legitimate business interests, we may share your Personal Data with service providers or sub-processors who provide certain services or process data on our behalf. Our contracts with these service providers require that they only use your information in connection with the services they perform for us and you consent to our sharing of information with these parties by using our Sites subject to this Policy.

Affiliates

In order to streamline certain business operations, develop products and services that better meet the interests and needs of our customers, and inform our customers about relevant products and services, we may share your Personal Data with any of our current or future Affiliates. You hereby agree to our sharing some or all of your information and Personal Data with our Affiliates.

Third-Party Partners

When you complete an online inquiry form to which you were referred by a third-party partner, any information collected through an online inquiry form hosted on the Sites may be shared with the referring third-party partner. We may share your Personal Data with third parties for marketing or advertising purposes, as permitted by law. For example, when you sign up for a webinar co-hosted by us and a third-party partner, we may share your Personal Data with the third-party partner. Third-party partners may use your Personal Data for their own purposes subject to their own privacy policies.

Business Transactions

Your Personal Data may be processed in the event of a business transaction, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, Personal Data may be disclosed, subject to confidentiality restrictions, during the due diligence process for a potential transaction or may become part of the assets transferred, in which case the acquiring company will possess any rights granted to us under this Policy.

Legal Disclosures

In limited circumstances, we may, without notice to you or your consent, access and disclose your Personal Data, any communications sent or received by you, and any other information that we may have about you to the extent we believe such disclosure is legally required, to prevent or respond to a crime, to investigate violations of our Terms of Use, or in the vital interests of us or any person. Note that these disclosures may be made to governments that do not ensure the same degree of protection of your Personal Data as your home jurisdiction.

RETENTION

We retain Personal Data for so long as necessary to service the purpose or purposes for which your Personal Data was processed and for a reasonable time thereafter, or as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Site Activity

We may store any information about your activity on our Sites or any Other Data created, posted, or shared by you on our Sites for as long as we deem it necessary or until you provide specific instructions to delete it, which may be indefinitely, or where a valid business reason exists for such storage such as maintaining the integrity of our systems and logs or for the establishment or defense of legal claims, audit, and crime prevention purposes.

Marketing

We store information used for marketing purposes until you unsubscribe. When you unsubscribe from marketing communications, we may add your contact information to our suppression list to ensure we respect your unsubscribe request.

Cookie Data

We retain information collected via cookies, clear GIFs, flash cookies, webpage counters, and other technical or analytics tools for up to one year from the expiry of the cookie or date of collection. Cookies owned by third parties may have other retention periods.

Call Recording

As required by applicable law, we will inform you that a call will be recorded before doing so. Any recorded telephone calls with you may be retained for a period of up to six years.

Note that any Personal Data transferred to our Partners or Contractors as part of our services is no longer under our control. While our terms of service require that Partners and Contractors utilize Personal Data in accordance with all applicable local, state, and federal laws, rules, and regulations, each Partner and Contractor has its own data retention policy. You should contact those Partners or Contractors directly regarding their retention of your Personal Data.

YOUR RIGHTS AND CHOICES

Rights

You have the following rights in your Personal Data, in each case to the extent required or permitted under applicable law, and subject to our rights to limit or deny access or disclosure under applicable law.

Access: You may request a list of your Personal Data that we process by submitting an official request in writing via email to the address provided below.

Rectification: You may correct any Personal Data that we hold about you by emailing us at the address provided below and indicating both the inaccurate and corrected information.

Erasure: You may request that we delete your Personal Data from our systems once per year by making an official request in writing via email to the address provided below and indicating the specific information you would like permanently deleted from our systems.

Data Export: You may request a copy of your Personal Data in a common portable format of our choice by submitting an official request in writing via email to the address provided below.

We may require that you provide additional Personal Data to exercise these rights, such as information necessary to prove your identity. We also reserve the right to retain certain account information for recordkeeping or compliance purposes.

Note that any Personal Data transferred to our Partners or Contractors as part of our services is no longer under our control. Our terms of service require that Partners and Contractors utilize Personal Data in accordance with all applicable local, state, and federal laws, rules, and regulations. Each Partner and Contractor has its own policies and procedures for exercising rights. You should contact those Partners and Contractors directly regarding your Personal Data.

Choices

It is possible for you to access and use the Sites without providing any Personal Data, but you may not be able to access certain features or view certain content and some portions of the Sites may not function properly.

Consent: If you consent to processing, you may withdraw your consent at any time to the extent required by law.

Opt-Out: Any communications from us that are not service-related or transactional in nature will offer you an unsubscribe option. You may opt out of receiving marketing communications from us by following the opt-out instructions included in such communications or contacting us at the email provided below. It may take up to 30 days for us to process an opt-out request.

We may send you transactional and relationship communications including service announcements, administrative notices, and surveys without offering you the opportunity to opt out of receiving them.

Telemarketing: We have adopted and adhere to policies that comply with applicable FTC, FCC, and state laws and regulations. If you do not want to receive non-informational calls from us, you can ask us to place your telephone number or numbers on our internal Do Not Call List by emailing us at the contact information provided below. Your request must include, at minimum, your telephone number and name. If you have multiple telephone numbers, please include all numbers you want added to our Do Not Call List.

Your request will be honored within thirty days in compliance with applicable federal and state laws.

Cookies: If you do not want information collected through the use of cookies, you can manage or deny cookies and certain technologies using your browser settings or other available tools.

As there is no consistent industry standard for responding to Do Not Track signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents supplements the information contained in the other sections of this Policy and applies only to consumer users of our Sites that are residents of the State of California.

We collect Personal Information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual Consumer, household, or device.

Within the last twelve months, we may have collected the following categories of Personal Information:

• Category A. Identifiers — YES
• Category B. Personal information categories listed in Cal. Civ. Code § 1798.80(e) — YES
• Category C. Protected classification characteristics under California or federal law — NO
• Category D. Commercial information — YES
• Category E. Biometric information — NO
• Category F. Internet or other similar network activity — YES
• Category G. Geolocation data — YES
• Category H. Sensory data — NO
• Category I. Professional or employment-related information — NO
• Category J. Non-public education information — NO
• Category K. Inferences drawn from other personal information — YES

We obtain the categories of Personal Information listed above from:

• directly and indirectly from activity on our Sites;
• directly from consumers accessing our Sites and utilizing our services; and
• from third parties, for example advertising and analytics partners.

Sharing of Personal Information

Personal Information we collect may be shared with service providers who provide services on our behalf, including identity verification, fraud prevention, business intelligence, customer relationship management, payment processing, marketing, hosting, and other technology services.

In the preceding twelve months we may have disclosed the following categories of Personal Information to third-party service providers for a business purpose:

• Category A
• Category B
• Category D
• Category F
• Category G
• Category K

We disclose Consumer Personal Information for business purposes to:

• our Affiliates;
• service providers; and
• third parties to whom you or your agents authorize us to disclose Personal Information in connection with products or services we provide to you.

In the preceding twelve months we may have sold the following categories of Personal Information to Partners and/or Contractors:

• Category A
• Category B
• Category D
• Category F
• Category G
• Category K

Exercising Your Rights

California residents may have rights to access certain information, data portability, deletion, correction, opt out of sale or sharing, and non-discrimination, subject to verification and applicable exceptions.

We can only honor and respond to verifiable consumer requests related to data that we hold directly in our systems. Personal Information shared with or sold to Partners, Contractors, or other third parties is subject to their request processes and such requests should be submitted directly to those third parties.

Access and Data Portability

Upon receipt of a verifiable consumer request, we may disclose:

• the categories of Personal Information collected about you;
• the categories of sources of the Personal Information;
• the categories of third parties with whom we shared your Personal Information;
• our business or commercial purpose for collecting or selling your Personal Information;
• the specific pieces of Personal Information we collected about you;
• if we sold or disclosed your Personal Information for a business purpose, the relevant categories involved.

Deletion Requests

California residents may request that we delete Personal Information that we collected about them, subject to certain exceptions. Upon receipt and confirmation of your verifiable consumer request, we will delete your Personal Information from our records unless an exception applies, and direct our service providers to do the same where required.

Personal Information Sales Opt-Out and Opt-In Rights

California residents may have the right to opt out of the sale or sharing of Personal Information. To exercise this right, you or your authorized representative may submit an opt-out request by emailing or calling us at the contact information provided below.

Following fulfillment of your opt-out request, we will wait at least twelve months before asking you to reauthorize Personal Information sales, unless you opt in earlier.

Non-Discrimination

We will not discriminate against you for exercising privacy rights under applicable law.

SECURITY

We have implemented reasonable security measures designed to secure your Personal Data from accidental loss, unauthorized access, use, alteration, and disclosure. However, we do not guarantee that your Personal Data will remain secure. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites. All information you provide to us is stored on our service providers’ servers, which may use industry-standard security controls; however, we do not control and are not liable for third parties’ security processes. Any transmission of information or Personal Data is at your own risk.

MINORS

Our services are neither directed at nor intended for direct use by individuals under the age of 18 or the age of majority in the jurisdiction where they reside. We do not intentionally gather information about such individuals. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Sites if you are not the age of majority in your jurisdiction unless you have the consent of your parent or guardian.

INTERNATIONAL TRANSFERS

We operate in the United States. Our Sites may be accessed from anywhere, and users outside our target United States markets may submit their Personal Data to us via forms, comment fields, or other input mechanisms. If you are accessing the Sites from outside the United States, or submitting your Personal Data to us from outside the United States, your Personal Data may be transferred to, stored, or processed in the United States and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

By accessing our Sites, you understand and consent to the transfer of your information to the United States and to those third parties with whom we share it as described in this Policy, whether or not we can currently serve your jurisdiction.

WEB TECHNOLOGY INFORMATION

This may be personal or non-personal information and may be collected by us or third parties under contract with us. We may use third-party services such as ActiveProspect TrustedForm and Jornaya LeadiD to independently document users’ consent to be contacted and to analyze user activity on our Sites.

These tools may collect information such as:

• page URL
• mouse movements and clicks
• contact information entered by the user
• page snapshots
• IP address
• time on page
• date and time of script loading
• browser headers
• ISP
• referring or exit pages
• platform type
• number of clicks
• visual snapshots of user activity

The information collected from this technology may be combined with other aggregate data to issue a unique identifier for that site visit.

You should review the privacy policies of such third-party vendors directly for more information about their practices.

CONTACT INFORMATION

Email: info@rebuildbath.com